Updated Covid-19 Coronavirus Customer Communication

Updated 7/24/2020

To our customers,

     Per State of Minnesota Emergency Executive Order 20-81
 

• Masks are REQUIRED in the showroom for any Alex Power Equipment Team Members and customers.
  • Mandatory face coverings may only be removed by a Team Member if/when a Team Member is alone, in a cubicle with walls that are higher than face level, a vehicle, or the cab of heavy equipment or machinery.
    • Team members must carry a face covering to be prepared for person-to-person interaction and to be used when no longer alone.
• Masks are not required of Team Members of the Service Department working in their stations except:
  • When working with less than six feet with another mechanic.
  • When working with a customer.
  • When entering the showroom or Parts Department,
• NO CUSTOMERS ARE ALLOWED IN ALEX POWER EQUIPMENT SHOP AT ANY TIME OR FOR ANY REASON.
  • Mechanics work is strenuous and mask use is not recommended; to ensure their safety the Alex Power Equipment Shop is OFF LIMITS to all customers. Thank you for your understanding.

As the COVID-19 Coronavirus continues to affect our community, we are being proactive to meet your needs. If we work together (but at a socially safe distance) we will have a bright season ahead of us. Our doors are open for business for customers if you feel comfortable shopping. Or, we offer alternative shopping experiences, keep reading to learn more.

Alex Power Equipments measures to ensure everyone's safety

 WE ARE PRACTICING OUR ESTABLISHED SOCIAL DISTANCING PLAN
 

• ESTABLISHING DISTANCES AT PUBLIC COUNTERS
• MAINTAINING 6 FOOT DISTANCES FROM OTHERS
• WASHING HANDS AND USING HAND SANITIZER
• WIPING DOWN OF COUNTERS AND SURFACES
• NO HANDSHAKE POLICY
• NO CUSTOMERS ALLOWED IN OUR SHOP
• ENCOURAGING EMPLOYEES TO STAY HOME AT ANY SIGN OF SICKNESS - YES, EVEN THE SLIGHTEST SNIFFLE.

Need Parts? 
 

• You are welcome to come in and visit with a member of our Parts Department at the parts counter.
  • If you prefer not to come in we do offer CURBSIDE Pick-Up,
  • Visit with a member of our Parts Department by phone at 320-763-4994. 

 

• Visit with a member of your Parts Department by phone 320-763-4994
• Provide Year, Make, and Model of your machine.
• Provide Engine Model Number.
  • If you are already a customer and bought your equipment from us, we should have all this information on file

• Visit alexpowerequipment.com or click the link here to submit a Part Request Form
• Provide Year, Make, and Model of your machine.
• Provide Engine Model Number.
  • If you are already a customer and bought your equipment from us, we should have all this information on file.

 

• We also offer shipment of parts as well for your convenience, visit with a member of our Parts Department by phone or online to check options and prices for your area.

  
Need Service?

Check out our current Spring Service Packages 
 

• Our doors are open for business for customers if you feel comfortable doing your business at our counter.
• Dropping off your equipment. We’re happy to take your service information by phone or via our website before you drop-off. 
• No customers are allowed in our shop. We are doing our best to keep our mechanics is a clean working environment.
• Picking up equipment.
  • Please call one hour before you plan to arrive so your equipment will be outside, ready for pick-up.

 
Want to chat with Sales?
There are lots of ways we can help! 
 

• Our doors are open for business if you feel comfortable shopping in our showroom.
• Our Website
  • Use our chat function for quick questions or to request a call!
• EmailCut
• Text Messages
• Telephone

Contact Us With Your Orders, Needs, and Requests Today!